Flaws in the advice if you have questions regarding his health insurance benefits, applies most directly to the respective insurer. Finanztest has tested 21 statutory health insurance partly with almost frightening results the consulting and information services. The finance portal geld.de summarizes the test results. For the test, policyholders with questions about health problems or specific services addressed to their statutory health insurance. Service, advice and Internet presence of health insurance were incorporated in the overall result.

The overall good”has been awarded only twice. The remaining 19 insurance companies cut off at least satisfactory. Many funds have catching up to do on their website. In addition, it was found that insured should make their requests via telephone or in person at the advice centres of the health insurance. Here, the testers usually quickly got a contact person. It looked different with regard to the E-Mail requests: every eighth remained completely unanswered, overall, the advice was also worse than on the phone or in the Office. But also the advice on the phone had to be desired sometimes.

For medical enquiries, the coffers while consistently offered a medical hotline. Questions about the benefits of health insurance companies, the testers received but often only terse, sometimes even wrong answers. For example was not communicated to insured despite demand, in which extent takes over the Fund preventive medical examinations, for example, for the early detection of cancer. The testers were informed by any insurance in desirable extent further offers. For example notes would includes dietary advice for diabetics.

Tags: insurance & pension, money, tested

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